Thinfinity VirtualUI Guide for a Smooth First Time User Experience

Thinfinity VirtualUI is designed to have a straightforward implementation. Thinfinity VirtualUI GuideInstallation and setup will only take a couple of minutes before you can enjoy access to your desktop application from a browser in a pure HTML5 interface.

In this article we want to tell you about some tips and tricks that can help you save time and ensure you have a smooth first time user experience.

Let’s walk through some configurations pitfalls you want to avoid!

 

Getting Started

In previous articles we have shown you how easy it is to get started with Thinfinity VirtualUI (.Net applications / Delphi applications). Basically, you only have to:

 

  • Install the product
  • Add a couple of lines of code to your application and compile it.
  • Register the newly compiled application in the Thinfinity VirtualUI Server Manager
  • Access the application through the web.

 

What happens when, even after completing the first steps, the application cannot be accessed through the web?

 

Configuring the Windows RDS account

Thinfinity VirtualUI requires a Windows account to execute the application that will be accessed through the web. When installed in a computer with terminal server capabilities, it is convenient to devote a user only for this purpose.

However, if this RDS user doesn’t have the appropriate permissions or encounters any inconvenience in the login, web access will not be possible either.

 

Solution:

Here is a list of things you can check to make sure that everything is setup properly.
Check the credentials used by pressing the ‘Test’ button in the ‘RDS’ tab of the Thinfinity VirtualUI Server Manager.

 

    • If you have installed the Thinfinity VirtualUI server in Windows Server 2012: Verify that the RDS user has administrator and RDS access permissions, or create a new user with this permissions and associate it in the ‘RDS’ tab of the Server Manager.
    • On the contrary, if you have installed the Thinfinity VirtualUI server in Windows 8, that means you can only use the console session to execute Thinfinity VirtualUI. Remove all RDS accounts in the ‘RDS’ server manager tab.
    • Log in manually with the user you have specified in the ‘RDS’ server manager tab. Verify that this login does not requires user action in order to complete, as this will prevent the login from completing through VirtualUI.

 

Choosing the Application Folder

Sometimes the application registered in the Thinfinity VirtualUI server manager is not accessible to the RDS user specified in the ‘RDS’ tab. This means that this user doesn’t have permissions to access the folder where the application is located.

 

Solution:

Verify that the application is placed in a folder that is accessible to the RDS user. Usually it’s not a good idea to place it in the desktop folder of your current user, as most likely it is not the same user specified in the ‘RDS’ tab.

 

We hope that these tips can help you if you run into a problem when first trying to access your Thinfinity VirtualUI application through the web.

Don’t hesitate to contact our support team for further assistance!

 

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