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The Computers Tab lists all Computers with Agents currently connected to the SupportSmith Server.
This list shows the following details for each computer:
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Computers Tab |
Computers Currently Connected
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The Computers Tab lists all Computers with Agents currently connected to the SupportSmith Server.
This list shows the following details for each computer:
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The Main Toolbar
Initiate Remote Assistance
Starts a Remote Assistance session with the Computer selected on the list below.
Start Chat
Initiates a Chat with the Computer selected.
View Remote System Overview
Opens a new window with a System Overview for the Computer selected.
Wake Up
Wakes up the Computer selected. This option might not work for all Computers.
Favorites
Shows only the Favorite Computers. If there are no Favorites, no Computers will be shown. To add Computers to your Favorite List, make a right click over the Computer name.
Show Icons
Shows big icons for each Computer, instead of the Detailed View.
The Filter Option
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Filter Enter a word (or even a letter or number) and pres the Filter button to filter the Computers by Computer name. |
The Filter does not work with Domain or User Name, it can just filter Computers. If the "Show Favorites" option is enabled, Filter will show only Favorite computers.
The Status Bar
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Status Bar Shows the current connection status for the Supporter Manager.
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