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Support Queue Tab |
Support Queue
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This Tab shows Support Requests waiting for assistance and those who are already being assisted.
Each Support Request has its own Ticket Identification assigned by the SupportSmith Server.
Waiting for assistance
Access the available options by right-clicking over the Ticket or using the toolbar.
Once the remote assistance process starts, the Customer will be moved to the 'Being Assisted' panel.
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Being assisted
This list shows the following details for each Customer:
| • | Customer's Name |
| • | Supporter's Domain\User |
| • | Local IP |
| • | External IP |
| • | MAC Address |
Access the available options by making a right click over the Customer's name.
The Main Toolbar
The Main Toolbar will be active anytime a Customer is selected, enabling the following options:
Initiate Remote Assistance
Starts a Remote Assistance session with the Computer selected on the list below.
Start Chat
Initiates a Chat with the Computer selected.
View Remote System Overview
Opens a new window with a System Overview for the Computer selected.
Wake Up
Wakes up the Computer selected. This option might not work for all Computers.
