Custom Fields

Create custom fields to record extra information inside the Ticket Incident.

1. Go to the Support Manager Settings:

From Main Menu: File > Settings

From the Start Menu: Start > Programs > SupportSmith v2 > Supporter Manager

2. Add a Custom Field.

3. Click on the Field's Name to edit it.

4. Click on the Field's Label to edit it. The Label will be shown at the Ticket interface.

5. Click on the Field's Type to edit it.

6. If you created a Custom Field that requires Values (ComboBox), click on the Value column to enter them.

7. The fields you created will be added to the Ticket Interface above the Note's field.