1. Make one right or left click over the SupportSmith Agent icon on the Tray Bar to launch the menu.

2. Click on the option "Get Technical Support". This will launch the Remote Assistance window. Complete the required information (if any) and press the Get Help button.

3. Once the connection is established, keep your Ticket Number for future reference.

4. The Supporter will see your incoming request on the Support Manager window, and will take care of your Support Request.

5. Once the Supporter starts the session, on the lower right corner of your screen you will see the Session Manager window, with an button to start a chat with your Supporter and an button to close the session.

6. This is how the SupportSmith's Support Client window looks like during a remote support session (picture minimized):