1. Make one right or left click over the SupportSmith Agent icon on the Tray Bar to launch the menu.

2. On the menu, make a click on the option that says "Work with a Colleague".

3. Make one click to select from the list the application you want to share. The application to be shared must be already open. If the application is not listed, open it and then click on the Refresh icon to reload the list.

4. Write the username of the Colleague you wish to share the application with. This Colleague must be running SupportSmith's Pre-Installed Agent as well. While your colleague's is logged on the same domain as you, no domain name is required; otherwise it must be entered as DOMAIN\Username.

5. Once you have selected the application and the user, click on 'Share!'.

SupportSmith will show you the progress on your request.

6. Your Colleague must accept the invitation.

7. If your Colleague accepts the invitation, you will be able to see the application he/she wanted to share.

Host's View

Atendee's View