Working with Incident Files

Open to read or edit the Incident File created during the Remote Support Session.

Click the Browse button to find and select the files you saved.

All the Supporter, Customer & System information will be available for further consults,

as well as any Supporter Notes and the event log.

The folder where Incident Files will be saved was defined by default at:

      C:\Documents and Settings\User\My Documents\Cybele Software\SupportSmith v2\

      You can change this path from the Support Manager's Settings window.