Miscellaneous Settings

Options

Auto-Start

Makes the On-Demand Agent to start the support request automatically when it is run.

Open Chat

Opens the Chat box as soon as the session starts.

Auto-Accept Permission Dialogs

Auto-accept any permission-request prompt to view desktop, file transfer, etc.

Shared Application

Choose a single application to be shared instead of sharing the whole desktop and enter the path here. For example: "Microsoft Excel"

Supporter Selection

Root Group

Allow to choose a supporter group

If there are different support groups, allows the User to choose an specific group to work with.

Allow to choose a specific supporter

Allows the User to choose an specific supporter to work with.

Ticket Format

Prefix

Allows you to create a prefix for the Ticket.

Number of Digits

Select the number of digits.

Suffix

Add a suffix to you Ticket.

Initial Number

The number that will start the count on your Ticket system.

Preview

This box will show the preview of the Ticket format as you work on it.