Remote Control Window

Available options for remote sessions:

Supporter joins in the remote desktop, with no mouse control. Useful when the remote-user needs to explain a behaviour or show an error message without Technician direct intervention. The Supporter can request mouse control.

Both, Supporter and Supportee, have Desktop view and mouse control.

The Supporter needs to log in and closes the current user's session, if any.

Each of this options can be optimized by selecting High Color View, Show Wallpaper, and Smart Sizing attributes:

Gives better fidelity and image quality, but can slow down the connection speed.

Shows the remote desktop wallpaper's. This option is not recommended unless both ends have broadband and high speed transfer rate.

Enlarges or reduces the remote screen to match the local, allowing the Supporter to work better.