After following these steps, you are ready to provide and receive Remote Support:

 a. Accessing the remote PC through the Support Manager.

1. Launch the Supporter Manager.

Login to the Support Manager (DOMAIN\User and Password).

2. Select a Computer to start a remote session.

 b. Requesting Support from the Pre-Installed Agent's menu at the remote PC.

1. Make a right click over the Agent's icon at the tray bar.

2. Click on Get Help.

3. Go to the Support Manager, open the tab for Customers with opened support requests and start the remote session.