After upgrading to the new Windows 10, some Thinfinity Remote Desktop Workstation users reported that our HTML5 RDP solution shows a “License could not be loaded” status when accesing Azure VMs thru the web browser.
Why does this happen?
Old Thinfinity Remote Desktop Workstation versions implemented a license system that uses some local hardware and software values to create a digital fingerprint. Since this is uncritical but unrepeatable information, it is ideal to be used for identification purposes when attached to the final license data.
Windows 10 installation changes some of the original PC values, causing the mentioned error when Thinfinity Remote Desktop Workstation tries to verify its license information.
From version 18.104.22.168 and up this is no longer an issue, so we recommend to upgrade your Thinfinity Remote Desktop Workstation version to the latest one. If you are using versions 22.214.171.124 or earlier, here is how to avoid having this problem and what to do if it already happened to you.
If you do not have upgraded to Windows 10 yet
In order to perform your Windows 10 upgrade without losing your Thinfinity Remote Desktop Workstation license, follow these steps:
- Locate your license information: email and serial. You will need to enter it again after the Windows 10 upgrade. If you lost this information, write to firstname.lastname@example.org including your personal or company name.
- Go to the ‘License’ tab of the Thinfinity Remote Desktop Workstation Manager:
- Press the ‘Deactivate’ button to deactivate your license.
- Proceed to install the Windows 10 upgrade.
- Enter your license information again.
If you already upgraded to Windows 10
If you’ve already upgraded to Windows 10 only to find the Thinfinity Remote Desktop Workstation license showing a “License could not be loaded” status, please follow these steps:
- Send us an email to email@example.com explaining this situation. Make sure you include the personal or company name under which you registered for your license.
- We will deactivate your license so you can activate it again and let you know by email.
- Once your license is ready, activate it again.
How to activate your License after a Windows 10 upgrade
If you deactivated your license for the Windows 10 upgrade, or if you had the support team deactivate it after an error, you will need to enter your license information again. In order to do so, go to the ‘License’ tab of the Thinfinity Remote Desktop Workstation Manager, press the ‘Register’ button and enter your license information again:
And Voila! You are now ready to connect to your new Windows 10 remotely from any device.