We are here to answer your pre-sales inquiries from Monday to Friday 9 a.m. to 5 p.m. eastern time.
Order information
Pre Sales Support
Outside this hour range, you can leave a voice message or send us an email to [email protected] and we will get back to you as soon as possible.
Toll Free:1-866-462-9768 (USA & Canada)
Local line:1-302-892-9625
Fax:1-302-295-9995
Ready to Buy?
Send your PO by Fax to +1 302-295-9995 or by e-mail: [email protected]
Please contact us if you request a W9, our EIN, or further company information for your PO or you need assistance to place your order or you need to pay with check, PayPal, ACH or Wire Transfers.
Payment Methods
Please email us if you need assistance to place your order or you need to pay with check, PayPal, ACH or Wire Transfers: [email protected]
Purchase Orders
Send your Purchase Order by Fax to +1 302-295-9995 or by e-mail: [email protected]
If you require a W9, our EIN, or further company information to issue your Purchase Order, please contact us.
Product Delivery
We deliver the product activation key electronically within 24-48 after the payment or PO is received.
In case you experience a delay on your license delivery we suggest you to check your e-mail filters and review your junk e-mail folder. Should you experience an unusual delay on your license delivery, please Contact Us and provide us with your order reference number, your name, company name and a phone number to contact you.
Service-level Agreement (SLAs)
Whether it’s pre-sales or post-installation support, our team is always available to guide you through the onboarding process from start to finish. Your company is assigned a dedicated account representative to ensure you receive the attention you deserve. Read the SLAs to learn about our uptime guarantees and downtime credit policies.
Academic Use and Not-For-Profit Organizations
Cybele Software has special licensing agreements for customers who fall under these categories. For further information Contact Us.
Resellers & Distributors
Find more information about our Resellers and Distributors.
We invite you to join our network of partners around the world, by becoming distributor, a reseller, or just a reference for our product line. Contact Us.
