Quick Setup Guide |
If this is the first time you run a SupportSmith v2.0,
we suggest you follow this guide step by step:
- Required Setup files:
• | Server |
SupportSmith v2 Server.msi
• | Suporter Tools |
SupportSmith v2 Suport Tools.msi
• | Pre-Installed Agent |
SupportSmith v2 Agent.msi
• | On-Demand Agent Creator |
SupportSmith v2 On-Demand Agent Creator.msi
• | License files (.xml and .txt) |
Get yours! Apply for a 30-day free evaluation License on our website.
Get registered at: |
- After Setup, files can be found at:
• | Start > Programs > SupportSmith v2 |
• | C:\Program Files\SupportSmith v2 |
• | C:\Documents and Settings\*user*\Application Data\Cybele Software\SupportSmith v2\ |
• | C:\Documents and Settings\*user*\My Documents\Cybele Software\SupportSmith v2\ |
- General System Requirements:
• | Intel Pentium or equivalent processor |
• | OS: Windows XP, Windows Vista. |
• | CPU: 128MB of RAM (256MB recommended) |
• | Free hard-disk space: Server 10MB; Supporter 15MB; PreInstalled Agent 25MB ; On-Demand Agent 5MB. |
- Configuration Information you will be required:
• | Private IP/URL & Port to access the server (for network access) |
• | Public IP/URL & Port to access the server (for external access) |
• | Proxy settings (if applies) |
• | Domain, User and Password (to test Login as Technician) |
- Got questions? Email us! support@cybelesoft.com