|
The Support Manager Window is the Start workspace for the Supporter, and it is composed by:
Each of this items will be described on this section. |
|
Support Manager Window |
First Support Manager View
|
The Support Manager Window is the Start workspace for the Supporter, and it is composed by:
Each of this items will be described on this section. |
The Main Menu
File
|
Settings Opens the Manager Settings window.
Sign Out Closes the current session, and returns to Login screen. Any Chat or remote connection opened will be closed.
Exit Terminates SupportSmith. Any Chat or remote connection opened will be closed.
|
Help
|
Help Opens this Help File.
Website Loads the default browser and points to http://www.SupportSmith.com.
About Opens the About Box.
|
The Main Toolbar
Initiate Remote Assistance
Starts a Remote Assistance session with the Computer selected on the list below.
Start Chat
Initiates a Chat with the Computer selected.
View Remote System Overview
Opens a new window with a System Overview for the Computer selected.
Wake Up
Wakes up the Computer selected. This option might not work for all Computers.
Favorites
Shows only the Favorite Computers. If there are no Favorites, no Computers will be shown. To add Computers to your Favorite List, make a right click over the Computer name.
Show Icons
Shows big icons for each Computer, instead of the Detailed View.
The Right Side Tabs
Computers
Shows the Computers with connected agents Agents.
Customers
Shows the Customers that started a Support Request.
Incidents
Shows a list of past Incidents saved by the Supporter.
The Filter Option
|
Filter Enter a word (or even a letter or number) and pres the Filter button to filter the Computers by Computer name. |
The Filter does not work with Domain or User Name, it can just filter Computers. If the "Show Favorites" option is enabled, Filter will show only Favorite computers.
The Status Bar
|
Status Bar Shows the current connection status for the Supporter Manager.
|
