Privacy policy statement

Last Revision Date:

At Cybele Software, Inc (“Cybele Software”, “We”, “Our”, “Us”) We are committed to maintaining the highest level of protection for our users. This Privacy Policy (“Privacy Policy”) is designed to help the user (“You”, “the user”) to understand how We collect, use and safeguard the information You provide to Us. We also expect that this Privacy Policy will assist You in making informed decisions when using Our services.

Personal information collection

Personal information you disclose to us

We collect personal information that You voluntarily provide to us when You contact us via email, when You create a user on the website, request a quote or demo, when You start a Live Chat session and/or when You want to establish a successful service subscription, in that case information may include, but is not limited to, an email address, a telephone number, and/or other details required for billing purposes.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In an effort to improve the quality of our services, We also track browsing data using cookies or small text files which include an anonymous unique identifier. When You visit our website, cookies are sent to your browser and stored on your computer’s hard drive. Sending a cookie to a user’s browser enables us to collect additional minimal information to track browsing behavior and trends, and to analyze usage patterns on the website.

You can at any time delete the stored cookies, configure the browser for it to request your approval before storing cookies or directly prevent cookies from being stored. This procedure is performed differently from browser to browser and it will be necessary for you to do it for each browser that you use. We are pleased to offer you information on how to set your preferences for the most used web browsers, as follows:

Keep in mind that, if you disable cookies, you may not be able to use and enjoy all the functionalities offered by Cybele Software.

Finally, when you use Our Services, our servers automatically record information that the product sends whenever you use it. This Log Data may include information such as your IP address, connection type or the domain from which you are visiting.

We do not process sensitive personal information, or any information that can be considered “special” or “sensitive” in certain jurisdictions.

We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].

Use of the Personal Identifiable Information (PII) collected by Cybele Software

We process your information to provide, improve, and manage our Services, to contact users in response to questions, provide technical support, send general information about our products, request feedback about our software and services, for security and fraud prevention, and to comply with applicable laws and regulations. We may also process your information for other purposes with your consent.

We do not sell, trade or rent your personal information under any circumstances. We do share some information with vendors who are performing services for our company, such as the companies that handle our communications (who store our billing system or are provided with access to user’s email addresses with the purpose of sending emails on our behalf). Those vendors may use your personal information only at our direction and in accordance with this Privacy Policy.

We further protect your information from potential security breaches by implementing technological security measures including, but not limited to, encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by a potential breach of such firewalls and secure server software.

Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Your Rights and How We Manage Your Information

You have the right at any time to prevent us from contacting you for marketing purposes, and each promotional communication includes unsubscribe instructions you may use to opt out of further messages.

Depending on the applicable laws of your country, you may also have the right to request access to, correct, or delete the personal information we collect, using the contact details provided at the end of this document.

Upon receiving such a request, we will verify your identity using the information already maintained by us or, if needed, by requesting additional information solely for identity verification and security or fraud-prevention purposes.

We keep personal information, including billing information, only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a different retention period is required by law or regulation.

When we no longer have a legitimate business need to process your information, we will delete or anonymize it; if deletion is not immediately possible (e.g., because it is stored in backup archives), we will securely store and isolate it from further processing until deletion becomes possible.

Updates

We may update this Policy from time to time. The updated version will be indicated by an updated Revision Date at the top of this Policy . If we make material changes to this Policy , we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

We encourage you to review this Policy frequently to be informed of how we are protecting your information.

Contact information

If you have any questions about this Privacy Policy, our Terms of Service or the practices of our website, please write to [email protected].

To request access, correction, or deletion of your personal information, click the button below to complete the form. We will verify your identity and respond within thirty (30) days with the outcome or next steps.

Download Master Services AgreementPersonal Data Request Form