Order information

We are here to answer your pre-sales inquiries from Monday to Friday 9 a.m. to 5 p.m. eastern time.

Outside this hour range, you can leave a voice message or send us an email to [email protected] and we will get back to you as soon as possible.

Toll Free:1-866-462-9768 (USA & Canada)
Local line:1-302-892-9625
Fax:1-302-295-9995

Send your PO by Fax to +1 302-295-9995 or by e-mail: [email protected]

Please contact us if you request a W9, our EIN, or further company information for your PO or you need assistance to place your order or you need to pay with check, PayPal, ACH or Wire Transfers.

Please email us if you need assistance to place your order or you need to pay with check, PayPal, ACH or Wire Transfers: [email protected]

Send your Purchase Order by Fax to +1 302-295-9995 or by e-mail: [email protected]

If you require a W9, our EIN, or further company information to issue your Purchase Order, please contact us.

All our products can be downloaded from our website for a 30-Day trial. After the purchase, the customer receives a key to register the software.

We deliver the product activation key electronically within 24-48 after the payment or PO is received.

In case you experience a delay on your license delivery we suggest you to check your e-mail filters and review your junk e-mail folder. Should you experience an unusual delay on your license delivery, please Contact Us and provide us with your order reference number, your name, company name and a phone number to contact you.

Annual Licenses: We include Standard Maintenance Service for free on all the annual software license purchases. This service includes Technical Support by phone/email, Remote Desktop Assistance, software updates, and version upgrades during the covered period.

Permanent Licenses:Thinfinity VirtualUI Developer License’, is sold on a permanent basis with Standard Service Support included for only one year after purchase. After the first year, the Support Service renewal will become optional, and customers can choose whether they want to renew this Service or not. Please note that any License without up-to-date Support will not be eligible for the Standard Support Support Services.

Read the License Terms, Standard Support Service and Quality Warranty for further information about our support services and software updates and upgrades.

Cybele Software has special licensing agreements for customers who fall under these categories. For further information Contact Us.

Find more information about our Resellers and Distributors.

We invite you to join our network of partners around the world, by becoming distributor, a reseller, or just a reference for our product line. Contact Us.