Order information

We are here to answer your pre-sales inquiries from Monday to Friday 9 a.m. to 5 p.m. eastern time.

Outside this hour range, you can leave a voice message or send us an email to [email protected] and we will get back to you as soon as possible.

Toll Free:1-866-462-9768 (USA & Canada)
Local line:1-302-892-9625
Fax:1-302-295-9995

Send your PO by Fax to +1 302-295-9995 or by e-mail: [email protected]

Please contact us if you request a W9, our EIN, or further company information for your PO or you need assistance to place your order or you need to pay with check, PayPal, ACH or Wire Transfers.

Please email us if you need assistance to place your order or you need to pay with check, PayPal, ACH or Wire Transfers: [email protected]

Send your Purchase Order by Fax to +1 302-295-9995 or by e-mail: [email protected]

If you require a W9, our EIN, or further company information to issue your Purchase Order, please contact us.

We deliver the product activation key electronically within 24-48 after the payment or PO is received.

In case you experience a delay on your license delivery we suggest you to check your e-mail filters and review your junk e-mail folder. Should you experience an unusual delay on your license delivery, please Contact Us and provide us with your order reference number, your name, company name and a phone number to contact you.

Whether it’s pre-sales or post-installation support, our team is always available to guide you through the onboarding process from start to finish. Your company is assigned a dedicated account representative to ensure you receive the attention you deserve. Read the SLAs to learn about our uptime guarantees and downtime credit policies.

Cybele Software has special licensing agreements for customers who fall under these categories. For further information Contact Us.

Find more information about our Resellers and Distributors.

We invite you to join our network of partners around the world, by becoming distributor, a reseller, or just a reference for our product line. Contact Us.

Cookie Preferences
Privacy and Cookie Policies
Cybele Software implements specific policies to enhance your browsing experience while respecting your privacy. When you visit Cybele Software's website, the site uses cookies to personalize your experience. These small files remember your preferences and the details of your repeated visits, aligning closely with Cybele's Privacy Policy.

You have complete control over the cookies used during your visit:
- Accepting All Cookies: You can agree to the use of all cookies by clicking “Accept All.” This provides a smoother, more integrated experience.
- Customizing Cookie Settings: If you prefer to manage your preferences, you can click on "Cookie Settings." This allows you to give controlled consent by selecting which types of cookies you agree to activate.
- Opting Out: You also have the option to opt-out entirely from non-essential cookies. It's important to note that choosing this option might impact your experience on the website, potentially limiting certain functionalities and features.
These features ensure that you can tailor your browsing according to your personal preferences and privacy concerns.