How to install and use the Printer Agent

With the new version of Thinfinity Remote Desktop (v5.0) and Thinfinity VirtualUI (v3.0) you will be able to take advantage of our new Printer Agent. This will allow you to send your print jobs directly to your local(s) printer(s).

Bear in mind this feature will only be available for Enterprise editions.

Now, let’s get started!

The installation is very simple:

First download the printer agent setup from the link below:

https://www.cybelesoft.com/support/files/Thinfinity_Virtual_Channels_Agent_Setup_x86.exe

Once you have downloaded the file, execute the setup and follow these steps:

  1. In the ‘Welcome’ screen press ‘Next’:

How to install and use the Printer Agent

  1. Check ‘I accept the terms in the license agreement’ and press ‘Next’:

Printer Agent - How to install and use the printer agent

  1. Click ‘Install’:

Printer Agent - How to install and use the printer agent

  1. Check the box ‘Launch Thinfinity Virtual Channels Agent’ and click ‘Finish’:

Printer Agent - How to install and use the printer agent

Now that we have finished installing the agent, you should be able to see a small icon for it in your system tray. You can right click it and select ‘Setup Printer’ to configure your printer(s):

Printer Agent - How to install and use the printer agent

The agent should look similar to this:

Printer Agent - How to install and use the printer agent

You can see there are 2 different sections in the agent. There is a combobox to choose a printer and a list with checkboxes that will show all your available printers.

In the combobox you will select the default printer you want the “Thinfinity Remote Desktop Printer / Thinfinity VirtualUI Printer”  to send the job to. If you leave this combobox blank, like below:

Printer Agent - How to install and use the printer agent

It will send the job to the normal remote printer, which will create a pdf and print to the browser.

The redirected printers box will let you select which other printers you wish to have available on the “remote desktop/application’. Below is a practical example to understand this better:

Printer Agent - How to install and use the printer agent

In the screenshot above you can see a few printers that say ‘redirected’ on its name. These printers are the ones I have ‘checked’ in the ‘Redirected Printers’ box.

If I send the print job to “Thinfintiy Remote Desktop Server Printer” (or Thinfinity VirtualUI Printer) as in the screenshot below, the job will go to my local ‘Microsoft Print to PDF’ (the printer I chose in the combobox):

Printer Agent - How to install and use the printer agent

But I will still be able to choose a different local printer if I wish (the ones allowed in the ‘Redirected Printers’ box).

Keep in mind, you can also leave all the printers disabled in the ‘ Redirected Printers’ box and just select the default printer from the combo. This will still send the job to that printer.

If you have any questions regarding this blog entry, you can leave a comment below or send us an email at support@cybelesoft.com

Cheers!

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Comments (2)

I would like to appreciate for sharing such an informative post, it really helpful for all printer users, looking forward to your next post on how to resolve common printer issues, using wps pin printer.

Thanks John!
We love what we do here at Cybele 🙂

Could you send us an email so we can help you with that specific issue? You can find us at support@cybelesoft.com

We’ll be waiting to hear from you!
Thanks for your feedback 🙂

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