Client Device Requirements

While Thinfinity® Workspace is device-agnostic and requires no client-side installation or plugins (such as Java, ActiveX, or Flash), the client device must still meet these minimum standards to handle the web-based remote session.

Client-Side Requirements Checklist

Supported Web Browsers

The device must use an HTML5-compliant browser.

Note

To take advantage of H264 support based on WebCodecs in the browser, Workspace must run over HTTPS and the browser must support the WebCodecs API. Otherwise, an alternative decoder will be used.

Operating System Baselines

The browser must be running on one of the following (or newer) operating systems:

Windows: Windows 11
macOS: Any version supporting a compatible browser
iOS: Version 5.1.1+
Android: 13
Other: Linux and Chromebooks are fully supported

Network and Security Settings

For a successful connection, ensure the following are true:

WebSockets: The browser and network must support WebSockets for high-performance data streaming.
HTTPS Access: The client device must have network permission to reach the Thinfinity Gateway URL over Port 443 (or your designated SSL port).

Display and Resolution (Recommended)

Minimum Resolution: While there is no hard limit, a minimum of 1024x768 is recommended for a usable remote desktop experience.
Full Screen Mode: For smaller screens, using the browser’s Full Screen mode (F11) is recommended to maximize the workspace area.

Note

If you are using a very old browser that does not support WebSockets, Thinfinity will automatically attempt to switch to a standard HTTPS polling method to maintain compatibility, though performance may be lower.