Tracking User Activity and Session Metrics

The Analytics module presents user activity tracking and session metrics, providing visibility into who is accessing which resources, when, and how. This information supports security, compliance, and performance monitoring.

The Analytics module uses audit data to provide insights related to user activity and sessions:

• User activity dashboards (most active users, most accessed resources).
• Performance trends over time.
• Capacity planning insights (peak usage, average session duration).
• Compliance reports.
• Filtering and searching of audit trails.

Key Metrics and Activity Types

User Activity Data (What users do):

1. Login/Logout Events: available in the Logins tab.
   • Timestamp of login/logout.
   • User ID/Username.
   • Source IP address.
   • Authentication method used (e.g., AD, MFA, Passkey).
   • Success/failure of login attempt.
2. Resource Access Events: available in the Connections tab.
   • Timestamp of access attempt.
   • User ID.
   • Success/failure of access.
   • Access profile used.
   • Duration of resource usage (Start/End time stamps).
3. File Operations: available in the File Transfers tab.
   • Date and time.
   • User ID.
   • Source IP.
   • Profile name.
   • Action (file upload/download).
4. Browsers used to access the platform: in the Browsers tab.
   • Client browser name and version.
   • OS name and architecture version (e.g.: x32 or x64).
   • Total number of sessions initiated with a specific browser.

Session Metrics (Characteristics of the connection): available in the Sessions tab.

1. Session Start/End Times:
   • Timestamp when the session was established and terminated.
   • Total session duration.
2. User Identity:
   • User ID/Username.
   • User group memberships.

Apart from the data available in the Analytics module, the Session Recording module captures a video-like recording of the user’s interaction within the remote desktop or application. Recommended for sensitive access, it provides a forensic record of the session and supports training and compliance.

For more information on Session Recording, see Session Recording.